After upgrading to a new release or restoring an installation on the same hardware and the same operating system (without the OS being reinstalled), the product must be reactivated again. When a license reactivation is performed, all orders that have been previously used on that server will be activated automatically.
License Reactivation
On the Dashboard, click License information, CHANGE EXISTING LICENSE and Reactivate existing license.
Then select one of the activation methods (Online activation or Offline activation), and perform the corresponding following steps.
License Reactivation Cluster Limitations
Dispatcher Paragon should always be activated or reactivated from management server when all cluster nodes are online/installed. The environment will send unique computer IDs from all management nodes to Dispatcher Paragon License Portal (the activation portal). The combination of a unique computer ID/s and tenant ID is called an integrity key. If a node becomes unavailable forever (for example, when its hardware becomes damaged) and the node must be exchanged, you have to follow Transferring a License to a New System instructions.
Note that the integrity key does not contain sensitive data like the IP address of the server, etc. The integrity key is a combination of the unique computer IDs and tenant ID.
Automatic tenant license processing
When license has Cloud Transition feature, automatic tenant license processing performs reactivation of:
tenant licenses which are active but expired or get reactivation state (expiration is: in 1 day, 31 days, 61 days, 91 days).
tenants which are not properly licensed.
During tenant license reactivation process a request is made to Online License Activation URL (refer to Management Interface - License Activation) to reactivate tenant license. When operation succeeds, the tenant's system administrator is notified by a message on Dispatcher Paragon notification center. In case the operation fails then the tenant's system administrator is notified by a message in Dispatcher Paragon notification center and e-mail is sent to administrator based on the deployment type:
single-tenant deployment – tenant's system administrator receives e-mail with description of errors during tenant's license reactivation. To achieve this behavior it is required set tenant's system administrator e-mail via parameter Dispatcher Paragon administrator email address in tenant's System Configuration.
multi-tenant deployment – e-mail with description of errors during tenant's license reactivation is sent to cloud administrator which e-mail have to be set in Cloud Administration web interface. You can set cloud administrator's email on Users view.
Changing the number of licenses during license reactivation
The following section explains how the system behaves when there is a change in the number of licensed devices due to a license downgrade or upgrade. It describes the automatic reassignment of licenses and outlines the resulting limitations.
The number of licenses is unchanged or increased
No change in license consumption.
The number of licenses is decreased or zero
Behavior depends on the device type:
License for a Device with embedded terminal
Adding a new device with an embedded terminal or editing existing ones is not allowed.
License for a Device without embedded terminal
If no free license is available, a device without an embedded terminal will consume a license for a Device with embedded terminal.
If no such license is available either, adding or editing a device without an embedded terminal is not allowed.
License for a Reporting device
If no free license is available, a reporting device will consume a license for a Device without embedded terminal.
If no such license for a Device without embedded terminal is available either, a reporting device will consume a license for a Device with embedded terminal.
If even such a license is not available, adding or editing a reporting device is not allowed.